News & Events

Call Centre Management Association

We are delighted to announce that the new CEO of the Call Centre Management Association (CCMA) will join the start of our virtual best practice meeting on Monday 29th June at 11am. Leigh will share her journey with the CCMA, plans for the future of the organisation, and views on how the industry is responding to the coronavirus pandemic.

Leigh has been working in the contact centre industry for over 17 years and has been the Marketing Strategy and Brand Director at the CCMA since 2013. She has held leadership roles in membership organisations and still sits on the Board of the Chartered Institute of Marketing.

For more information about our monthly virtual best practice meetings and to get involved contact Julie Mordue here.


North East Contact Centre Awards 2020 – Webinar

To support contact centres with their entries this year, the organisers have arranged a webinar on 25 June. The session will run from 2.00pm until 3.15pm and is an ideal opportunity to find out more about the categories and criteria this year, as well as hearing from the judges on what they’ll be looking for in your nominations.

The webinar is free to join – and can be booked here via Zoom:


Monday 29th June 2020 – Best Practice Virtual Meeting – NHS BSA

‘Career Pathways – not everyone wants to be a manager’ June’s meeting is on Monday 29th June hosted by Michael Dunn and Samantha Lawson from the Recruitment and Training team at NHS BSA. The theme is ‘Career Pathways – not everyone wants to be a manager!’.

For further information and to join the session contact Julie Mordue Here

For previous event details and updates please click HERE