Life at Auxillis

Our people are important and we employ over 550 in a wide range of operational and support function roles. We aim to retain and develop our workforce, a commitment we believe is demonstrated through successes such as:

56% of our team have been employed with us for three years or more

95% of all team manager appointments are internal candidates

Our vibrant and friendly contact centre is located on the Bracken Hill Business Park near Peterlee. Our modern offices are easily accessible from the North, South and West, just five minutes from the A19 with free parking onsite.

There is no better way to understand what it’s like to work at Auxillis than from the people who work here themselves.

As a Customer Service Advisor, I find everyday is different, resolving customer queries, arranging vehicle hire, dealing with repairers, engineers and insurers for example - pretty much any query. It’s not like a normal contact centre job where all you do is deal with bills or process sales. Since I’ve been here my understanding of car accident situations, insurance cover and the legal sector has increased significantly as have my customer service and people skills.

You need to be friendly with a good understanding of people and efficient customer service skills - it’s a great role. The real job satisfaction is getting a thank you from a customer when you’ve done everything you can to deal with their queries - there’s nothing better. My Team Coach is always on hand to make sure things are resolved quickly and my Team Manager will deal with any queries that need to be escalated.

My Team Manager started with Auxillis as a Customer Service Advisor so I know the opportunity is there if I want to progress into other areas, but I’m happy where I am at the moment. The company has a great record for internal development.

Reasons to join Auxillis include the friendly environment and support you receive from fellow staff and managers. There’s a great team spirit here, everyone comes in with an open mind that today is a new day.


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