Support and Training

Every new recruit is provided with a comprehensive induction and training programme with regular refresher courses.

Everyone completes an initial two week induction programme to ensure you have a clear understanding of the company, our services and key systems.

Following a successful induction, you will be enrolled into the Auxillis Academy which runs for 4-6 weeks with the aim of developing the skills you need to be successful in your new position.

In the Academy you will start to handle ‘live’ calls with coaches and trainers on hand to assist and provide feedback.

100% of our team coaches are internal appointments

Once you graduate from the Academy you will then become a member of an operational team of approximately 10 advisors with a team leader.

Enjoy a range of employee benefits

Annual Leave

Enjoy 30 days paid annual leave each year, rising to 33 days with service (including public holidays).

Paid Breaks

All our contact centre advisors automatically qualify for daily paid rest breaks – up to 2.5 hours per week – with free tea and coffee.

Gym Membership

Enjoy peak corporate gym membership with Xercise4Less for only £11.99 per month, including 200 free classes each month.

EE Discount

EE offers all employees a fantastic 20% discount off the monthly line rental for all devices and mobile broadband products with a minimum 12 month plan.

Recommend a Friend

Recommending a friend is easy, earn up to £400 - £100 when your friend starts work and £300 when they pass their probation. Just think what you could spend that little extra on!

Free Parking

We have over 50 free parking spaces on site, with an additional 100 overflow spaces nearby. Special provisions are made for late shift parking.

On Site Catering

Enjoy excellent value hot and cold lunchtime meals in our diner. There are also vending machines for cold drinks and various snacks. Free tea and coffee is available for all break times.

Workplace Pension Scheme

After 3 months you will be enrolled in the pension scheme to which you will contribute 3% of your earnings matched by a 2% contribution from Auxillis of your eligible earnings.

Save as You Earn Scheme

The Scheme is an opportunity for UK permanent employees with at least 6 months service to buy shares in Redde plc at a discounted price, using savings accumulated over a 3 year period. There is no obligation to buy shares at the end of the Plan.

Eye Care Vouchers

If you use a VDU as part of your role; you are entitled to an eye care voucher for a free eye test every two years.

Will Writing Service

Discounted Will preparation available to staff, friends and family through our sister company NewLaw.

Season Ticket Loan

To help employees travelling into the office by public transport, the Company will loan the amount necessary to purchase an annual season ticket up to a maximum of £1,000.

Discounted Vehicle Repairs

Enjoy up to 10% off AutoRestore mobile vehicle repair services.

Fiat Affinity Programme

The Fiat Employee Affinity Scheme and Privilege Purchase Scheme provide exclusive savings for Auxillis employees when purchasing a new vehicle from one of the following brands: Fiat, Alfa Romeo, Abarth, Jeep or Chrysler.

Cycle to Work Scheme

The government Cycle to Work scheme allows you to acquire a brand new bike and safety equipment (up to £1,000 to spend) for you to commute to work.

RAC Discount

50% reduction on standard rates for all employees (including friends and family) who wish to enrol their private vehicles with RAC cover.

Motor Accident Assistance

Motor Accident Assistance can help you, your friends, or your family following a non-fault accident with credit hire, credit repair and any personal injuries you have sustained.

Halfords 10% Off Everything

Enjoy 10% off any purchase at Halfords until 17th August 2019.


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