This is a customer service role and will include investigating and fact finding using skilled probing techniques. You’ll be negotiating payments with insurance companies and keeping third parties up todate. Due to the nature of this role, working in a customer service environment is essential.
Salary will be from £17,150 per annum + monthly bonus. You’ll also receive a fantastic benefits package and lots of opportunities for career progression.
Cycle to work scheme
Save as you earn scheme
Friends and family scheme
EE employee benefits
Eye care Vouchers
Recommend a friend scheme
Car discount scheme
Fantastic achievable bonus scheme
You’ll work 37.5 hours per week from Monday to Friday 8.30am - 5.30pm. This department rarely works weekends and if they do it tends to only be once every three months!
To apply, please send in an updated CV or call us for a chat - we’d love to hear from you!
Our client, a successful national motor claims business, are looking to recruit passionate Customer Service Operators to care and provide support for their new and existing customers during their claim process.
Our client believes that in order to be the best you need to recruit the best, which is why they provide the highest quality training.
Required by you:
Good Literacy & Numeracy Skills
Coping with pressure and set-backs
Delivering results and meeting customer expectations
Enjoy speaking with people, providing information and support
Relating and networking
Working with people
The ability to retain information
The ability to Multitask
Provide first class customer service on every call
To be responsible for receiving incoming calls from internal and external customers
Identifying the purpose of the call and ensuring the call is then directed to the correct department
First point of contact for customers therefore responsible for ensuring that customer satisfaction levels are outstanding.
Recording all information accurately so it can be shared with all appropriate departments.
This is initially a 6 month fixed term role with long-term career progression opportunities available.