Customer Service Hire and Repair - Peterlee

£16,600 - plus monthly bonus

Our client, a successful national motor claims business, are looking to recruit passionate Customer Service Operators to care and provide support for their new and existing customers during their claim process.

Our client believes that in order to be the best you need to recruit the best, which is why they provide the highest quality training.

Benefits:

• Free parking

• Cycle to work scheme

• Save as you earn scheme

• RAC Discount

• Friends and family scheme

• EE employee benefits

• Eye care Vouchers

• Recommend a friend scheme

• Onsite catering

• Car discount scheme

• Fantastic achievable bonus scheme

Required by you:

• Good Literacy & Numeracy Skills

• IT Literacy

• Coping with pressure and set-backs

• Delivering results and meeting customer expectations

• Enjoy speaking with people, providing information and support

• Relating and networking

• Working with people

• The ability to retain information

• The ability to Multitask

• Provide first class customer service on every call

The Role:

• To be responsible for receiving incoming calls from internal and external customers

• Identifying the purpose of the call and ensuring the call is then directed to the correct department

• First point of contact for customers therefore responsible for ensuring that customer satisfaction levels are outstanding.

• Recording all information accurately so it can be shared with all appropriate departments.

This is a full time permanent role with long-term career progression opportunities available.

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Customer Service Advisor - Peterlee

£16,600 plus monthly bonus & benefits

We are looking to recruit full time Customer Service Advisors on a permanent basis to join our client based in the motor claims industry. This is a highly customer focus role where you will be using your questioning and decision making skills throughout the call to ascertain who was at fault. You will be dealing with customers who have been involved in a road traffic accident and proving support through their time of need. Empathising and supporting the customer throughout the whole process

Required by you:

• Strong listening and questioning skills

• Confident using a P.C and in-house systems

• Previous experience of working in a customer service environment

• Capability of working to targets

• Ability to challenge the customer

• Remaining a high level of professionalism

• Decision and evaluative skills

Working hours:

You will be required to work 37.5 hours per week on a rotational shift pattern. You must be flexible between the hours of 7am-9:30pm Monday to Friday and 8am- 8:30pm on a weekend. Your shift patterns will include working weekends.

Benefits:

• Free parking

• Cycle to work scheme

• Save as you earn scheme

• RAC Discount

• Friends and family scheme

• EE employee benefits

• Eye care Vouchers

• Recommend a friend scheme

• Onsite catering

• Car discount scheme

• Fantastic achievable bonus scheme.

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Collections Advisor - Peterlee

from £17,150 - plus monthly bonus + Benefits

Are you a strong negotiator?

Do you thrive in a target driven environment?

We have some exciting new roles available in the Collections department of a leading brand within the motor claims industry!

Role?

You’ll be negotiating payment with insurance companies. Due to the nature of the role, you need to have worked in an environment in which you’ve had to fact find and negotiate with customers such as B2B sales or Collections.

Salary?

Salary will be from £17,150 per annum + monthly bonus. You’ll also receive a fantastic benefits package and lots of opportunities for career progression.

Benefits:

• Free parking

• Cycle to work scheme

• Save as you earn scheme

• RAC Discount

• Friends and family scheme

• EE employee benefits

• Eye care Vouchers

• Recommend a friend scheme

• Onsite catering

• Car discount scheme

• Fantastic achievable bonus scheme

Hours?

You’ll work 37.5 hours per week from Monday to Friday 8.30am - 5.30pm. This department rarely works weekends and if they do it tends to only be once every three months!

To apply, please send in an updated CV or call us for a chat - we’d love to hear from you!

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.

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